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This article is derived from a thesis submitted in partial fulfilment of the requirements for the degree of Doctor of Business Administration at the Gordon Institute of Business Science, University of Pretoria. Supervisor: Associate Professor Kerrin Myres.
The authors declare that they have no financial or personal relationships that may have inappropriately influenced them in writing this article.
N.O.M and K.M contributed equally to this work.
This research received no specific grant from any funding agency in the public, commercial or not-for-profit sectors.
Data for this study are available and accessible from the GIBS archives.
The views and opinions expressed in this article are those of the authors and do not necessarily reflect the official policy or position of any affiliated agency of the authors.
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