Commentary
Counting
what Cannot be Counted: Bringing the Humanities to
EBLIP
Heidi LM Jacobs
Information Literacy Librarian
Leddy Library
University of Windsor
Windsor, Ontario, Canada
Email: [email protected]
Denise Koufogiannakis
Collections and Acquisitions
Coordinator
University of Alberta Libraries
Edmonton, Alberta, Canada
Email: [email protected]
Received:
14 Aug. 2014 Accepted: 21 Aug.
2014
2014 Jacobs and Koufogiannakis.
This is an Open Access article distributed under the terms of the Creative
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Introduction
Evidence based practice in
librarianship (EBLIP) has evolved since its beginnings in 1997 (Eldredge, 1997) when the model was closely based on
evidence based medicine, which itself had only begun as a movement five years
earlier (Evidence-Based Medicine Working Group, 1992). The focus of EBLIP at
that time was on using research for decision making, and within that focus,
quantitative research was privileged within a hierarchy that positioned certain
types of research as more rigorous, reliable, and valid (Eldredge,
2000).
Such a model for evidence based
practice diminished the importance of qualitative research and other forms of
evidence frequently used by librarians in their practice. Criticism (Banks,
2008; Given, 2006; Hjørland, 2011; Hunsucker, 2007) led to a rethinking of the model within
librarianship, and new approaches and ways of thinking about the value of
different types of evidence for use in decision making within librarianship
were proposed (Booth, 2009; Howard and Davis, 2011; Koufogiannakis, 2013). The
conversation about what constitutes evidence in the context of librarianship
has broadened as a result, but still requires further discussion, debate, and
examination.
One area that has not yet been noted,
or really even questioned, is the absence of dialogue regarding the place of
humanities research within an evidence based approach to practice. Although
widely regarded as a social science, librarianship is closely aligned with
humanities; many librarians have humanities backgrounds, and many questions
related to libraries and librarianship have roots in humanities thinking. It is
somewhat perplexing that the absence of humanities research in EBLIP has not
been raised as an issue.
The absence of humanities research in
EBLIP could be explained by the fact that many librarians with humanities
backgrounds have felt that the evidence based approach does not recognize or
include them because the forms of evidence humanists use “are not being
recognized as important” (Koufogiannakis, 2012, p. 6). Overlooking or ignoring
the kind of evidence humanists value may have led librarian scholars with
humanities backgrounds to ignore or drop out of the EBLIP conversation because
it does not seem open to their work, ideas, or approaches.
This commentary attempts to redress
this real or perceived exclusion by exploring how humanities research fits
within evidence based practice in librarianship. Does humanities research have
a place within a model using evidence for practice-based decision making? Can
the humanities’ forms of evidence—theory and reflection—be useful in librarian
decision making? Can theory and reflection as forms of evidence push EBLIP in
new directions by asking different questions and by asking questions
differently?
Since one cannot quantify theoretical
thoughts or measure reflective practice, some researchers might view the kind
of evidence humanists value as soft at best, inadmissible at worst. In this
commentary we will provide an overview of humanities research, consider the
properties of humanities research, and argue that humanities research not only
fits within EBLIP, it offers a much needed approach to our decision making
processes.
Humanities research
If one asked 100 humanists “what
exactly are the humanities?” most scholars would likely begin by mentioning the
connections to disciplines such as English Literature, Philosophy, History,
Modern Languages, Classics, and so on. Likely, this is where the commonalities
would end and 100 different answers would then emerge regarding research
topics, approach, or methodologies. For most, if not all, humanists, the
discipline’s open-endedness in terms of subject, approach, methodology, and
forms of “evidence” is what is appealing to them. It is this openness or flexibility, however,
which makes humanities research seem suspicious, non-rigorous, and conjectural
to those outside the discipline. Most humanities research is different from most social science research. We must remember
though that the word “different” should be used as a descriptor not a value
judgment. It is because humanities research is different from social science
research that it has so much to offer EBLIP.
For most scholars working in the
humanities, it is not the quest for a single or definitive answer that fuels
their work but rather the process of asking difficult and complex questions and
working through those questions. Perhaps this is why it is so difficult to find
a single, stable definition of the humanities: those working in humanities tend
to be suspicious of any answer that tries to be absolute or definitive. This is
not to say that humanities scholars do not consider, problematize, or theorize
their field of study: they do, often in great length and detail. However, when
humanities scholars set out to consider their field of study, they tend to do
so at a disciplinary level rather than a categorical level: what is philosophical research? What drives
literary scholarship? Nevertheless, through describing their specific fields,
humanities scholars often reveal key elements of humanities research.
Jordanova (2000), for example, provides what
could be read more broadly as an excellent overview of humanities research. She
writes:
Historians
study human nature in operation. They do not observe this directly as
anthropologists, sociologists and psychologists have the chance to do, but
mediated through sources. They are interested in both the abstract and the
concrete features of past societies, and in the connections between them . . .
history involves intricate dialogues between the specific and the general. Any
given text, image, activity or experience is set in contexts—the plural is important since historians typically consider a
range of contexts, including those in which their sources were produced,
received, and used and those in which complex phenomena take place and are
given. Customarily, such contexts involve structural elements, that is, the
systems through which a given society functions—the distribution of wealth and
of power, forms of social difference, institutions, administrations, governance
and so on. (p. 197)
Literature scholar Graff’s (2007)
description of literary theory is similarly useful in understanding humanities
research. He contends that we must think of literary theory not “as a set of
systematic principles necessarily, or a founding philosophy, but simply as an
inquiry into assumptions, premises and legitimizing principles and concepts”
(p. 252). Literary theory, he goes on to argue:
treats
literature in some respects as a problem and seeks to formulate that problem in
general terms. Theory is generated when some aspect of literature, its nature,
its history, its place in society, its conditions of production and reception,
its meaning in general, or the meanings of particular works, ceases to be given
and it becomes a question to be argued in a general way. Theory is what
inevitably arises when literary conventions and critical definitions once taken
for granted have become objects of generalized discussion and dispute. (p. 252)
Jordanova’s and Graff’s descriptions of their
fields offer us several key concepts that are worth keeping in mind as we
ponder what the humanities are about and what humanists do in their research.
Humanists tend to explore connections between the abstract and concrete, create
dialogues between the specific and general, consider context, engage with
complex phenomena and structural elements, and investigate assumptions and
premises we often take for granted.
Much of humanities research is also
about synthesizing, by pulling diverse elements together, placing them in
dialogue, looking for relationships, and articulating a cohesive, well-argued
narrative about those elements and relationships. To go back to Jordanova’s description of her field, historical research
involves:
using
historical materials and ideas in a coherent argument, showing their
significance, especially in the light of other accounts, making convincing,
plausible claims based upon research findings, and employing concepts,
theories, frameworks appropriately. These are dependent on other skills: clear,
logical and evocative writing, critical reading, making connections, and the
ability to see patterns and links, that is, to think laterally, integrating different kinds of materials. (pp. 185-186)
Key components of humanities research
are questions and the act of questioning. Jordanova
describes the role of questions in historical research thusly:
the
way into any historical work—whether undergraduate essays or the most advanced
research—must be through a question, a puzzle, a conundrum, an anomaly, a
surprise, a hypothesis. These can take many different forms, but most often
they involve some kind of comparison, which provides a context for the
question. (p. 174)
By foregrounding questions as the
starting place of research, the humanities are no different from any other
discipline; every discipline uses questions as their starting point for
research. However, what distinguishes the humanities from other disciplines are
the ways questions are approached and the role “answers” play within the
scholarly process. Finite answers are rarely the goal within most humanities
research. Instead, what is important is the process of working through
questions and posing new questions.
As Graff has pointed out about the
teaching of literature, “[t]he assumption has been that students should be
exposed to the results of the
disagreements between their instructors—results presumably representing settled
knowledge not the debates that produced them” (p. vii). Instead of showing
students the results of scholarly debates, Graff argues we need to teach the
controversies:
controversial issues are not tangential to academic knowledge but part
of that knowledge. That is, controversy is integral to the subject matter of
subjects or disciplines – it is the object of knowledge or is inseparable from
it. Debates about what a literary work means, or whether it deserves classic
status or not are internal to the study of that work, if only because such debates
are part of the awareness of literate readers. (p. xv)
Questions such as what does
Shakespeare’s “Sonnet 18” mean, or does Jane Austen’s Pride and Prejudice deserve “classic status,” are questions that
cannot be proved definitively and they are not intended to be proved. Instead,
they are questions that ask us to consider issues such as: where does meaning
come from? How do we make meaning or arrive at meaning from reading a poem? Or,
what makes a literary text worthy of classic status? What qualities should that
work possess? Who decides what is a classic or not a
classic? As these brief examples suggest, humanities research often answers
questions with other questions, and it values the process of working through
questions perhaps more than arriving at an answer.
As noted above, answers in humanities
research are rarely finite, fixed, or definitive: rather, the answers are
always contextual, open to further synthesis and interpretation, and demanding
of new questions. As Graff reflects:
The
better historians never forget that any reconstruction of the past is always
problematic and open to challenge, that historical interpretation is not simply
a matter of accumulating facts but a hermeneutical weighing of inferences and
hypotheses whose results are conjectural, tentative, and subject to refutation.
(pp. 203-204)
As Graff’s quotation suggests,
questions are not asked for the sake of asking questions: questions are asked
as a way to further knowledge, interrogate controversies, understand the complexities
within a particular topic or issue, and synthesize different, differing and
often contradictory forms of evidence.
One final aspect of some humanities
research we would like to draw attention to is the articulation of explicit or
implicit connections with the world outside of the discipline. Frequently,
humanities research has elements of social justice or social change within the
research question. Some progressive humanities researchers view their work as Ammons (2010) describes:
Our
task (as progressive humanists) is to open young people’s eyes to oppressive
systems of human power, how they work, and how we are all involved in them. We
expose the injustices and the ideologies driving them…. We help others to see
the importance of interrogating the bases of contemporary thought in order to
understand destructive forces in the world today such as racism, environmental
devastation, and economic imperialism. (pp. 11-12)
A progressive humanistic approach,
she further argues, should not only show “what’s wrong in the world but also how we might fix it—what actions,
personal and collective, we might take to change the world for the better” (p.
14). In progressive humanities research, we are reminded that the work we do,
the research we conduct can—and indeed should—make
a difference in the world. Certainly, there are similar social justice elements
within librarianship and within our individual and collective practice.
Humanities research could help us nurture and further develop work in the areas
of progressive librarianship. Even if we do not work with students in the ways
that Ammons describes, it is worth considering if
there are ways we can ask critical questions of ourselves and our profession
regarding the ways we do our work and run our libraries in relation to the
“systems of human power" (p. 11).
While some scholars have attempted to
pin down humanities research methodologies (Ochsner,
Hug, & Daniel, 2013), one inherent merit of the humanities is its
flexibility and openness depending on what a particular question or situation
requires. Jordanova calls this flexibility
“eclecticism,” a word she hastens to note is “sometimes treated as a dirty
word” (p. 198). “At the very least,” she continues:
it
sounds untidy—just so: if historians treat the past in too tidy a manner they
lose a great deal. ... It is precisely the ability to embrace complexities
while making sense of them, and to think flexibly about diverse phenomenon at
distinct analytical levels that characterises historians’ purchase on the past.
(p. 198)
Certainly, the humanities’
methodological openness can, from the outside, seem soft, questionable, and
hardly rigorous. However, it is important to remember that humanities research
uses a different set of critical paradigms and asks different questions. As
William Bruce Cameron (1963) writes, “not everything that can be counted
counts, and not everything that counts can be counted” (p. 13). If humanities
scholarship asks us to “count” different things, what might those different things
be and how might they contribute to our practice in librarianship, and more
specifically, evidence based practice?
Incorporating humanities research into evidence based
practice
As a movement within librarianship,
EBLIP is focused on the practical integration of the best sources of evidence
to answer questions that arise in practice within our profession. EBLIP
provides a model for librarians to use as a guide in order to more thoroughly
adapt and be successful with such an approach to decision making. The stages
within a revised EBLIP model are:
Throughout these stages there is not
only room for humanities research, there is a distinct need for a humanities
approach to be incorporated. In the beginning stage of Articulate, one asks, “what do I already know” and places the
question or problem in a wider context. While there may be a very specific
question to be answered at this point in time, it is valuable to explore the
wider issues and understand the many other questions that arise in conjunction
with the problem to be addressed. It is here where we may incorporate
professional knowledge and the wider concerns and principles of the profession
into our thinking about the problem. We need, as Graff (2007) might argue, to
engage with the controversies of our profession. A humanities approach at this stage
would push us to seek wider understandings of the various issues arising, and
urge us to go into problems with knowledge that answers may not be easy or
tidy. Humanities research will also remind us that the absence of
definitiveness is not only to be expected but also acceptable.
Questioning what we do in practice
ultimately leads us to determine what kind of practice we collectively want to
have as librarians, strengthening our knowledge of what we believe in, how we
progress in changing times, and where we ultimately set our priorities and
goals. Within this questioning process, humanities approaches will remind us
that the very notion of “best” is highly contextual and extremely subjective.
We need to remember that words like “good” or “best” are words that we have
come to take for granted and not problematize: we must make words like these
“objects of generalized discussion and dispute” (Graff, 2007, p. 252). In so
doing, we remember that whatever is “best” is highly subjective, extremely
context-dependent, and very likely to change.
When Assembling evidence to answer the
question or problem at hand, humanities thinking reminds us to use whatever
evidence we need to answer the question. It also asks us to be flexible and
incorporate the many sources of evidence into our desire to come to a “good”
decision, rather than rigidly following a hierarchy or set path. Further, it
demands that we evaluate and critically think about all pieces of evidence and
all kinds of evidence with an open mind. As we Assess the various forms of evidence, we draw upon the humanities’
skills of synthesizing and drawing together connections between differing
pieces of evidence in order to gain a more holistic understanding of the
evidence than we could if we isolated individual sources. This type of
consideration of evidence would facilitate dialogue leading to the Agree stage of the process, wherein the
group would consider all elements and appreciate what all members bring to the
table. By taking the time to consider the whole of what is presented and how it
fits together—or does not fit together—we rigorously evaluate what the “best”
way forward might be at this particular point in time. We understand that
whatever answer we arrive at is not final, but is sufficient for the time being
and changeable in the future.
The final stage in the cyclical EBLIP
process is Adapt, and this stage
calls for reflection upon one’s role and actions within the decision making
process, paying attention to new questions or problems arising. It encourages
immediate questioning and placement of the process back into the wider context
surrounding the decision. The EBLIP process does not simply end when a decision
is made, but encourages openness and curiosity: a humanities perspective
reminds us there are always more questions than answers. A humanities
perspective invites open, innovative, and creative thought, while loosening
rigidity and static absolutes.
For EBLIP to be successful,
librarians must acknowledge that uncertainty is acceptable and that questioning
practice is a healthy part of growth and, as such, is a valid form of research
inquiry. A humanities approach to research helps us see questioning as the norm
and understand that any decision does not need to be closed or made final in
order for it to be a “successful” decision. As practitioners we need to know
that changing a decision based on new evidence is not a failure, but rather a
successful progression that shows adaptability and growth. If we focus, as
humanists do, on continually questioning, we will understand why we are moving
in a certain direction and better understand what makes a “good” decision.
Perhaps rather than thinking that EBLIP will lead us to a “best” and final
answer to a particular practice question, we need to acknowledge that EBLIP
will help us to make the best answer in a particular context, at a particular
point in time.
Humanities research may not fit into
a tidy checklist regarding validity and reliability of method, but it is
perhaps best suited to answer the bigger, most important questions within
librarianship. Questions such as “What do we mean by ‘best’?”, or “For whom
does this ‘best’ solution best serve?”, are questions
that make us think differently about our processes, practices, and decisions. Further,
questions such as, “What are the unstated principles or assumptions that we are
operating under?”, or “How are these practices or decisions responding to
larger institutional, cultural, economic, or global initiatives?”, help us to
locate our decision making within a broader context. These types of questions
need to draw upon processes that synthesize and contextualize evidence, place
concrete and abstract in dialogue with each other, and problematize the
accepted and given assumptions and practices: these are processes that are
central to humanities research. We need to remember that asking and seeking
answers to these types of questions is also part of being an evidence based
practitioner. Without considering the bigger picture and questioning the core
values that inform our practices and decisions, we will lose sight of the
potentials within our profession. Humanities research can help us pull new
kinds of evidence into our practice and to think about evidence in new ways. In
so doing, humanities research can help us articulate complex readings of issues
within our profession and the role these issues play in our profession as a
whole.
If we use humanities research in
EBLIP, we need to be able to accept that theory and reflection are valid and reliable forms of
evidence. Certainly most theories or reflections cannot be empirically proved
or quantified, but that is not to say that they are not rigorous or reliable
forms of evidence. To revisit Jordanova and Graff,
theoretical and reflective thinking requires a range of rigorous modes of
thinking, analysis, and evaluation as they explore the connections between the
abstract and the concrete, the specific and the general and consider how
context, complex phenomena and structural elements work together. In their
inquiry into “assumptions and premises we often take for granted” (Graff, 2007,
p. 252), humanities researchers synthesize diverse and often contradictory
forms of information and evidence and put them into dialogue with each other
and with broader social, political, economic, cultural, or disciplinary
contexts. Finally, humanities researchers present their “findings” in carefully
constructed, well-argued, well-supported, logical, compelling written
arguments. As Jordanova writes, “these are complex
and subtle skills” (2000, p.186). To understand what humanities research can
contribute to EBLIP and studies of the profession, we need to count these
“complex and subtle” skills as valuable, rigorous, reliable, and intellectually
useful. Additionally, we need to count the questions humanities research raises
as useful ways to consider our practice and to inform our decision-making
process.
A practical example of what
humanities research could contribute to decision making processes can be drawn
from the broad topic of open access (OA). OA possesses a wide-ranging
complexity and is of concern to librarians, as well as faculty, publishers,
funding bodies, and the public. It is an issue that some librarians have
embraced as one that is core to our profession, and one for which they want to
play a role in shaping future development. If we look at OA from an evidence
based perspective, we would start with the problem we are facing or trying to
solve, and pose that problem as a question. There are probably thousands of
questions one could ask in relation to OA, but let us consider the example
related to OA author fees that might arise in practice:
An EBLIP approach asks that you
consider what evidence would be the best to answer the question at hand. The
question about efficiency would probably be best answered by quantitative
research study that can be applied to your own situation, or lacking that, an
examination of how others have been managing their author funds. Through
comparison, you could determine what would work best at your own institution.
The question related to what faculty think about paying author fees would
likely look to qualitative studies already published, and be supplemented with
local information to obtain a better understanding of local needs and the
library’s role within the larger organizational context.
On the surface, the question “should
libraries be paying author fees” could be examined qualitatively or
quantitatively through surveys or interviews asking for librarian, faculty, and
administrators’ opinions on the topic. However, this question could also be
approached as a humanities question. Instead of treating it as a “yes or no”
question that aims to find out what most people think, it would take a broader
approach dealing with principles and sub-questions relating to the library’s
role and support of OA and the broader nature and context of OA. If we begin
thinking further about libraries’ roles related to OA, additional questions
would emerge such as: why is OA important to libraries? From where does that
commitment emerge? With what values of librarianship does OA connect? What are
the broader social, professional, economic, cultural contexts for the OA
movement? Humanities research would, in this instance, push us to interrogate
some of the principles behind OA.
Within librarianship today there is
an overwhelming consensus that OA is, overall, a “good” thing and that
libraries should be involved in OA. However, there are multiple nuances and
implications to OA that we urgently need to take into account and assumptions
we need to examine and unpack. OA has become something unquestionably “good” to
our profession and as such it has become something we take for granted and
often do not question or problematize. Because librarianship has so actively
endorsed OA, there have been very few critics of OA as a concept, principle, or
practice. Even though there are infinitely more reasons to support OA than to
reject it, we still need to question our trust of it and ask the difficult
questions so that we are confident we are making the “best” possible decisions
locally, nationally, and globally. We need to consider questions like: are
there downsides to OA? Have we considered what OA does or might do to the
economies of scholarly publishing or university presses? Who benefits from OA?
Do our notions of OA take into account the economies of scholarly publishing?
Could OA become undemocratic or oppressive in other ways? Who pays for OA
journals? Are OA journals staffed by volunteers or paid employees? If unpaid
labour, what does OA do to the de-professionalization of trained and skilled
copyeditors, editors, and production staff? If paid labour, who is paying? If
authors are expected to pay to be published in a particular journal, there are
questions we need to ask about scholars’ abilities to pay. Would scholars have
to pay fees themselves, or would their universities cover these fees? What
about sessional faculty or graduate students? Could author payments mean that
someday only scholars from elite institutions could afford to publish in the
top journals? Are there ethical issues related to paying to be published in a
scholarly forum? Further, we could also ask questions of a progressive
humanities nature: how could (or does) OA make a difference in the world in
terms of power, equity, and equality? Are there ways that OA could contribute
to larger social justice issues?
None of the above mentioned questions
are easy but they are questions we need to ask of ourselves, of our practice,
and of our profession. We need to ask these questions to work through all
aspects of OA and understand how it fits in with broader contexts. We may not
arrive at a single answer or a definitive answer, but the process of asking
these tough questions makes us confident that, whatever decisions we arrive at,
we have considered all of the nuances of the question and that our decisions
our decisions are solid, rigorously considered, thoroughly contextualized, and
forward looking.
Conclusion
In 2013, Horgan
published a blog post on the Scientific
American site called “Why Study Humanities? What I Tell Engineering
Freshman.” Horgan tells his students that the
humanities are subversive. They undermine the claims of all authorities,
whether political, religious or scientific. ... The humanities are more about
questions than answers, and we’re going to wrestle with some ridiculously big
questions in this class” (n.p).
Horgan’s phrase “wrestle with some
ridiculously big questions” summarizes much humanities research. It is possible
that wrestling with ridiculously big questions may be the best definition of
humanities research we can find.
Humanities research is crucial to an
evidence based approach to practice because the humanities can wrestle with
those ridiculously big questions in librarianship. The type of evidence used in
research always depends on the question at hand, and humanities research will help
us navigate and consider some of the larger issues that inform, contextualize,
problematize, and develop questions about our profession and practice which
EBLIP, in its current approach, cannot. Answers to questions about how we move
forward within our profession and what directions we should take must be guided
by principles that have been questioned, interrogated, theorized,
problematized, and reflected upon using a wide spectrum of evidence and
critical approaches.
As scholars and practitioners, it is
unlikely we will ever be able to provide answers to the ridiculously big
questions our profession asks of us. However, we must see this open-endedness
as not only acceptable but necessary. If we limit our research inquiries to
questions that can be answered definitively, we scale back the kinds of
questions we ask about our practice and our profession. In so doing, we miss
some of the major issues, controversies, and ideas that make our profession
engaging and vital. Further, if we only rely on evidence that is countable or
quantifiable, we are excluding a whole segment of evidence that can help us
think critically, creatively, and innovatively about our profession and our
practice both today and in the future.
Horgan concludes by arguing the point of the
humanities is that they “keep us from being trapped by our own desire for
certainty” (n.p.). Librarianship is at a point in
time where we are bombarded by some ridiculously big questions and we need all
manner of thinking and all manner of thinkers working on these questions. The
quest for certainty through uncertainty and an ability to count what cannot be
counted are the types of contradictions that EBLIP should embrace. Bringing the
humanities to EBLIP is not only possible – it is necessary.
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